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1. Amy Morin, LCSW, is the Editor-in-Chief of Verywell Mind. For this listening skills activity, we would suggest 15 minutes. All of us have been in a situation where the person listening to us was distracted or disinterested. The role of "active listening" in informal helping conversations: Impact on perceptions of listener helpfulness, sensitivity, and supportiveness and discloser emotional improvement. Active listening involves the assessment of how messages are (or are not) being interpreted. 2011;24:86-98. doi:10.1080/08934215.2011.610731, Bodie G.D, Vickery AJ, Cannava K, Jones SM. Below is an actual Executive Coaching and Managerial Leadership Training + Development process I facilitated. I'm upset and don't know who to talk to. Believers in their abilities to multi-task, they keep their earbuds in and their … Resources. Everyone is allowed to go to the party. In KITS we love to practice “whole body listening” during stories or lessons. Active listening refers to a pattern of listening that keeps you engaged with your conversation partner in a positive way. One person begins the game … 2015;79(2):151-173. doi:10.1080/10570314.2014.943429. We use cookies to give you the best experience possible. 4. Receiver Biases. Here are some listening activities you can do that will get students up and moving in class. Addressing Resistance in the Beginning of a Sales Call. Active-empathic listening as a general social skill: Evidence from bivariate and canonical correlations. It aids in improving communication skills making it possible for people to understand each other better. Active listening is an integral part of any successful interaction. Your ability to listen actively to a partner going through a difficult time is a valuable skill. It is an important first step to defuse the situation and seek solutions to problems. 6 juegos divertidos para enseñar la escucha activa; Regale a su niño o niña su atención plena; Posted on February 18, 2019 in Activities, Positive social skills, School readiness. Try FluentU for FREE! 0 … The speaker needs to make sure the other party is listening and ask questions to ensure they understand. Maybe a bit guilty that she had all these plans and I was the one holding them back. By continuing we’ll assume you board with our, Active Listening in Health Care Environment, Facilitated Diffusion VS. Try These 8 Activities to Improve Listening Skills. You are gaining information and perspective. In this way, active listening is the opposite of passive hearing. Leaders can encourage solidarity and unity in promoting a culture where active listening is a priority. Hello everyoneI remember a couple of years ago coming across a really useful listening exercise that involved the story of Goldilocks and The Three Bears. Lisa: Frustrated. When you’re the listener, don’t assume that you understand your coachee correctly — or that … But that's not right either. In addition, it is possible to adapt these materials for teaching through digital online teaching … It is obvious that De did not give his full attention to Jackie when she was explaining what he needed to do to pull off the presentation. Active Listening Case Study The morning of the presentation, lassie’s son becomes ill and she won’t be able to make the presentation. Objectives: To examine and practice active listening … Active listening has many benefits in your relationships. This is a quick fun activity with a little trick to see how many of the participants will actively listen and follow the one single instruction you will give them "Read all instructions first" and how many will rush and start doing each instruction one by one. She gives De call and tells him that he will need to make the presentation without her. 6 Effective Content Marketing Strategies You May Have Overlooked, Market Analysis Definition (With Explanation and Examples). Active listening involves attentively seeking to understand a speaker’s message, rather than passively hearing the words that a speaker says. Since these poor listening habits interfere with classroom learning as well as interpersonal communication, learning active listening (specifically, the feedback step) may also improve students' study skills. What does this mean if you live with social anxiety? Encourage students with semi-personal topics or hypothetical questions (e.g. Cost. etc.. ) to … In addition to practicing asking open questions, this exercise also helps with active listening. Active listening is a way of listening and responding to another person that improves mutual understanding. Active listening skills exercises? The activities in this handout can be done in small groups or individually. Kinesthetic. Here are a few scenarios in which active listening is particularly useful, and how to apply it in these circumstances. 4. We Will Write a Custom Case Study SpecificallyFor You For Only $13.90/page! Listening brings about changes in … Telephone exercise. [email protected] 804-506-0782 350 5th Ave, New York, NY 10118, USA. Being an active listener in a relationship means that you recognize that the conversation is more about your partner than about you. You will need to address your anxiety separately, through therapy or another form of treatment, in order for your active listening skills to shine through. Sometimes, we are stuck with bad listening habits that come in the way of effective listening. This is a simple free active listening training activity to run that is useful with any communications training, team building training, or management training. I advise salespeople to use Active Listening early in the sales process to communicate to prospects that … Game - It’s How They Say It. Jodie: Wow, that's too bad. Always maintain eye contact with a person while they are speaking. Here, at ACaseStudy.com, we deliver professionally written papers, and the best grades for you from your professors are guaranteed! It involves paying attention to the conversation, not interrupting, and taking the time to understand what the speaker is discussing. Active listening means not engaging in unhelpful listening habits such as the following: Establishing the habit of active listening can have many positive impacts on your life. Active Listening. Finally, I told her to do it without me. Good communication skills including active listening are key components for building a trusting relationship with patients, for example through demonstrating empathy, by making eye contact and explaining and talking through diagnoses, Tell me more about what happened? This is especially important when a relationship partner is distressed. How the speaker communicates plays a large role in listening. Active Listening Activities: The purpose of the activities is for students to identify and point to correct shapes in the correct sequence as presented via oral instructions. Well, active listening means focusing not only on the words you listen, but also the body language of the speaker. It is an important first step to defuse the situation and seek solutions to problems. Deliver. These fun games and activities also aid the development of other crucial listening skills, such as communication, turn-taking, emotional literacy, speaking, auditory memory, language, eye contact and more.Attention and listening … Jodie: Sounds complicated. Length of Active Listening Activity. Active listening... Skillswise. Active Transport, Computer Virus and Active Reading Strategies, How to Plan for a Listening and Speaking Lesson, How to secure financing as a small business owner, How to Make a Business Plan for Any Business, 7 Crucial Macro Environment Factors to Include in Your Analysis, Macro Environment Examples in the Real World. Active Listening: Small group activity “I like to listen. Skills in active listening and communication to subordinates peers and supervisors. Active Listening . Please feel free to re-use this activity as you wish in your own training. Asking questions, seeking clarification, and watching body language are all ways to learn more about the people whom you meet. It’s not like I’m six years old. It also allows you to ask questions to make sure you understand what is being said. Active listening is a structured form of listening and responding that focuses the attention on the speaker. Each student then gets a scenario and acts it out with no speaking. Skills in active listening and communication to subordinates peers and supervisors. It allows you to understand the point of view of another person and respond with empathy. 'Active listening' means, as its name suggests, actively listening.That is fully concentrating on what is being said rather than just passively ‘hearing’ the … Active listening involves more than just hearing someone speak. Active listening involves holding eye contact, nodding, having good posture, and mirroring the speaker’s body language to show genuine interest in what they're saying.In addition to these nonverbal cues, you must also allow the speaker to finish their thought in its entirety. To hone your active listening… When you practice active listening, you make the other person feel heard and valued.In this way, active listening is the foundation for any successful conversation. In the feedback step, the listener summarizes or paraphrases the speaker's literal and implied message. Jackie seemed as if she was in panic mode which could have made De uncomfortable and made him start worrying about aspects of the presentation instead of focusing on what she was saying. Developing active listening skills is a lifelong process. If you find it hard to engage in active listening, consider whether there might be something getting in the way, such as social anxiety or problems with inattention. De assures her that he will be K. When De arrives at the client’s office, he realizes he doesn’t have the latest version of the presentation. Active Listening Case Study. Paraphrase what has been said, rather than offering unsolicited advice or … What Is the Macro Environment in Business Analysis? Talent CPD Business. and I know with certainty they can work with your Mangers … Would you like to get a custom case study? Active listening goes beyond just listening to what is being said, but involves thinking about the vocabulary choices, tone and what isn’t being said by the speaker. A good way to reinforce this fact is to discuss each game after it has been completed and then talk about how it could have been improved … Whitbourne SK. Active Listening Skills, Examples and Exercises. If your listening skills are not where you want them to be, you can develop them further by playing active listening games. Length of Active Listening Activity. Approximate Time Needed. Tips for Practicing Active Listening. They are the one that needs the information understood. This lesson was adapted from the same website, Teachable Moment, used the other day to introduce Listening skills.. Noise is one of the biggest factors to interfere with listening; it can be defined as anything that interferes with your ability to attend ... 2. Active Listening as Advocacy online course. When you listen actively, you are fully engaged and immersed in what the other person is saying. Having strong listening skills is essential at every organizational … Read our, Effective Problem-Solving Strategies and Common Obstacles, Starting a Conversation When You Are Socially Anxious, How to Help a Person With Social Anxiety Feel More Comfortable, Reasons Why Your Spouse Won't Listen to You, 6 Ways to Improve Your Body Language Skills, 16 Tips for Dealing With Awkward Conversations, The Best Small Talk Questions to Ask When You Have SAD, How to Cope With Social Anxiety When You Have a Meeting at Work, 10 Ways to Master the Art of Nonverbal Communication, How the McGurk Effect Impacts Communication During COVID-19, Reasons Why It's Tough to Keep Friends When You Have ADHD, 9 Tips to Chat With a Socially Anxious Person, 5 Ways to Become More Emotionally Intelligent at Work, How to Leave a Conversation When You Have Social Anxiety, Strategies to Help You Develop Social Intelligence Skills, Daily Tips for a Healthy Mind to Your Inbox, Balancing openness and interpretation in active listening, The functions of active listening responses, Active-empathic listening as a general social skill: Evidence from bivariate and canonical correlations, The role of "active listening" in informal helping conversations: Impact on perceptions of listener helpfulness, sensitivity, and supportiveness and discloser emotional improvement, 11 ways that active listening can help your relationships, Patient (periods of silence are not "filled"), Verbal and nonverbal feedback to show signs of listening (e.g., smiling, eye contact, leaning in, mirroring), Only hearing superficial meaning (not hearing underlying meaning), "Topping" the story (saying "that reminds me of the time..."), Focusing too much on details and missing the big picture. Noise. She gives De call and tells him that he will need to make the presentation without her. I have learned a great deal from listening carefully. When someone is communicating with you, they want to feel like they’re talking to you, rather than at you, and that can only be done with a set of good listening skills and an understanding of the principles of effective communication in general.. What would you do if you had one million dollars? The Great Pumpkin Quiz . Active listening is a skill that can be acquired and developed with practice. To start the game, participants should stand in a line, or a circle. Game - Tell Me What You See. Recognising and Interpreting Non-Verbal Cues. It's like she couldn't see things from my perspective at all. Learn the best ways to manage stress and negativity in your life. She is crying and tells you that her friend took her favorite toy and stuck out his tongue at her. 11 ways that active listening can help your relationships. In general, you should aim for eye contact about 60% to 70% of the time while you are listening. If you develop your active listening skills, you will improve your conversational ability. But don't expect that to help reduce any symptoms of anxiety you normally feel in social situations. If your contact centre advisors are skilled in active listening, they can better build rapport with customers and improve their experience, while lowering handling times. It is the process of listening attentively while someone else speaks, paraphrasing and reflecting back what is said, and withholding judgment and advice. Search Search. 1. This pack contains a range of listening skills activities designed to help improve attention in children. 6 Fun Games to Teach Active Listening. First my s aid my answers were too skimpy. 2018;157:47-53. doi:10.1016/j.beproc.2018.08.013, Gearhart CC, Bodie GD. The act of listening is not the same as hearing. If you know this test please do not reveal the answers to others. They are intensity, empathy, acceptance, and a willingness to take responsibility for completeness. Communication Reports. For this listening skills activity, we would suggest 15 minutes. I describe a real sales scenario and we do a role play. How about receiving a customized one? If you regularly find yourself unable to listen effectively, you might benefit from social skills training or reading a self-help book on interpersonal skills. What if you are the one speaking and the other person isn't being an active listener? When you listen actively, the other person is also likely to speak to you for a longer time. Active listening is a valuable technique that requires the listener to thoroughly absorb, understand, respond, and retain what is being said. Active listening comprises both a desire to comprehend as well as to offer support and empathy to the speaker. Since these poor listening habits interfere with classroom learning as well as interpersonal communication, learning active listening (specifically, the feedback step) may also improve students' study skills. Simon Says is a great go-to listening … Please feel free to re-use this activity as you wish in your own … Topornycky J, Golparian S. Balancing openness and interpretation in active listening. Trainers' Tips: active listening exercises. How would you reconfigure Jackie and Deed’s conversation to produce a different and otter result? Collected Essays on Learning & Teaching. Active listening is a communication technique used in counselling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the … Thank you, {{form.email}}, for signing up. 1. As you read, please think about how the parent and the child are feeling and how the parent’s responses affect the relationship … Describe your best vacation. We often tend to do other things while listening, or … Jackie should have asked if De was available to help her out with the presentation Instead of telling him he had to do it. Improving Your Skills . Active listening is an important way to bring about changes in people. Responses: What recommendations would you make to De to improve his listening skills? Active listening is a communication technique used in counselling, training and conflict resolution, which requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. 17 Listening Activities and Games for Kids. Practice these active listening activities and you’ll see how much you benefit from them. Active listening can help to build trust within a conversation, thereby … However, active listening can be difficult to master and will, therefore, take time and patience to develop. Western Journal of Communication. Despite the popular notion that listening is a passive approach, clinical and research evidence clearly shows that sensitive listening is a most effective agent for individual personality change and group development. Active Listening Activities. Reflection is the repeating and paraphrasing of … This is a companion resource meant for use after completing the Listen Up! Welcome to the world of case studies that can bring you high grades! Menu. This took more time than allotted and only allowed the client to ask one question. The following are some tips to help you with this situation: Active listening is an important social skill that has value in a variety of social settings. Active listening; Active listening. Allow five minutes for the role play. Voice blogging. Make eye contact while the other person speaks. In addition, active listening helps relationships in that you will be less likely to jump in with a "quick fix" when the other person really just wants to be heard. Active listening involves attentively seeking to understand a speaker’s message, rather than passively hearing the words that a speaker says. While engaging in active listening, the listener may also pay close attention to the speaker’s behavior and body language in order to gain a better understanding of their message. When it comes to working in health care , it's even more important that we be active … Active listening allows you to understand problems and collaborate to develop solutions. In social situations, active listening will benefit you as you meet new people. Broken Telephone . Do not make any sounds when you figure out the answer as it may give a clue to others. 3. Why are they important, you might wonder. She assumed I would help her plan this elaborate party—I don't have time! Exercise - Just Listen. This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts. Even if the course is designed to be tutor-led, we have designed the training materials in such a way that the learners are actively involved in the learning process through discussions, games, activities and active listening exercises. Theory is great, but workers need to understand actions that encourage active listening… While lacked is explaining where the latest version of the presentation is, De starts thinking bout what attire he … She gives De call and tells him that he … The following tips will help you to become a better active listener: Below is an example of what active listening might look like. Active Listening Activities for You to Be an Efficacious Listener. Rather, the goal is simply for the other person to be heard, and perhaps to solve their own problems. Managerial communication & listening. For … All these active listening activities highlight the importance of listening for the success of any communication process. Never underestimate the power of soft skills (also known as people skills) like active … Active Listeners provide verbal and nonverbal feedback to show their sincere investment in what the speaker is sharing. Lisa: Yes, I guess I do. Simon Says. How did that make you feel? By employing these active listening techniques, you will impress your interviewer as a thoughtful, analytical, highly desirable candidate for the position. When you practice active listening, you are fully concentrating … 7 Things Great Call Center … Think about possible situations that may occur during an interview and come up with strategies to allow you to listen actively. In the feedback step, the listener summarizes or paraphrases the speaker's literal and implied message. Active listening scenarios Friend speaking to friend “I can’t b elieve it. 5 Uses For Active Listening. Pennsylvania State University. Using the Listening Wheel ask students to note which parts of the wheel are being used during the role play. This can include something like telling the children, “Give me five: 1) Eyes on me, 2) voices off, 3) calm bodies, 4) listening … Ⓒ 2020 About, Inc. (Dotdash) — All rights reserved, Arlin Cuncic, MA, is the author of "Therapy in Focus: What to Expect from CBT for Social Anxiety Disorder" and "7 Weeks to Reduce Anxiety. While lacked is explaining where the latest version of the presentation is, De starts thinking bout what attire he should wear and how he might open the presentation. The methods and processes worked! Active listening is a good way to improve your communication with your child. Assert your opinions respectfully. Cost. She's also a psychotherapist, the author of the bestselling book "13 Things Mentally Strong People Don't Do," and the host of the Mentally Strong People podcast. It also reflects your patience, a valuable skill in any workplace. Much like a therapist listening to a client, you are there to act as a sounding board rather than ready to jump in with your own ideas and opinions about what is being said. Listening Activities for Third Grade . Behavioral Processes. Active listening is a way of listening and responding to another person that improves mutual understanding. Treat the other person in a way that you think she … Y ou justt want me to have any life at all!” Here are some listening activities you can do that will get students up and moving in class. This makes active listening one of the best ways to turn acquaintances into friends. 6 Fun Games to Teach Active Listening . Theme: Quality improvement Topic: Quality Resource type: Improvement tool Source: ACT Academy Published on: 17 January 2018 (1) Add to favourites; Share this page Facebook; Twitter; LinkedIn; Email; A technique to help you determine the type of intervention needed and help ease the … This handout provides opportunity to practice your active listening skills with different survivor scenarios. Active listening is the process by which an individual secures information from another individual or group. Group students into threes and hand one scenario to each group. Listening Apprehension. Subscribe to Newsletter. Training Coaching. Managerial communication & listening. Reflect. Below is an actual Executive Coaching and Managerial Leadership Training + Development process I facilitated. Hence, this exercise is a great tool to boost communication skills. If your listening skills are not where you want them to be, you can develop them further by playing active listening games. 1. To get a feel for Active Listening, read the following three scenarios which show how three different parents could respond to the same situation that their 10-year-old daughter wants to discuss. A Cottage in Devon. It differs from critical listening, in that you are not evaluating the message of the other person with the goal of offering your own opinion. One person will be the listener, one the talker and one the observer. Of the four steps to Active Listening, I find that #2 and #3 are fairly easy but #1 and #4 are more difficult to teach. Login Sign up. Free ESL Listening Exercises . Lisa: Yes, she just makes me so angry. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. Providing children with concrete steps towards active listening can also be helpful. Teaching Methods & Techniques . Be candid, open and honest in your response. Most people never listen.” --Ernest Hemingway Every semester I face a group of students who arrive to class eager with good intentions to learn. Clair says: "Have your delegates in a line and whisper two different messages one starting at one end of the line and one starting ... Stop listening exercise. Jodie: No problem! Follow-up ... 2. Have Jackie repeat what she needs What role does the speaker play in good listening skills? ", Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. It is the speaker’s Job to keep you engaged. Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. This lesson gives students the opportunity to identify what active listening is and why it is important in managing conflicts. Active listening serves the purpose of earning the trust of others and helping you to understand their situations. After each instruction, students should be given adequate time to correctly process the information and identify the correct answer. People who are active and empathic listeners are good at initiating and maintaining conversations. You don’t need anything except a few minutes of your time. She tells De to ensure he checks the date to make sure he has the latest version of the presentation which would allow time for the new client to ask questions. Jodie: Oh that's tough. Culture Strategy. By asking follow-up questions, relaying back their situation, and empathizing with their frustrations, customers feel truly understood and taken care of. De doesn’t panic’ he Just uses less of the presentation and adds information on his own. Here are some games, tips and activities to try at home. This is a simple free active listening training activity to run that is useful with any communications training, team building training, or management training. 2016;9:175-184. Coronavirus. The telephone game … 1. If students … One of my favorite exercises to run is a “hot potato” game. Lead. Finally, it validates the speaker and makes them want to speak longer. It's not hard to see how this type of listening would benefit relationships. In this way, active listening is the foundation for any successful conversation. Most people never listen.” --Ernest Hemingway Every semester I face a group of students who arrive to class eager with good intentions to learn. > Activities > 6 Fun Games to Teach Active Listening. Lisa: Well, we were arguing about what to do for our parents' anniversary. Active Listening Example 2 You pick up your daughter from preschool. You add nothing by attacking the speaker or otherwise putting her down. You show her that you are actively listening when you say, “It seems like you are sad about your friend taking your favorite toy.” When you practice active listening, you make the other person feel heard and valued. The morning of the presentation, lassie’s son becomes ill and she won’t be able to make the presentation. Active listening is especially critical in situations where customers are upset, frustrated, and perhaps exhibiting some hostility. You must feel upset that you're not speaking because of it. 7 Targeted Active Listening Games, Exercises and Activities for Adults. In a 2011 study, it was found that active listening was primarily associated with verbal social skills rather than nonverbal skills, suggesting that being an active listener has more to do with being an effective conversational partner rather than an ability to regulate nonverbal and emotional communication. When you practice active listening, you are fully concentrating on what is being said. To get a feel for Active Listening, read the following three scenarios which show how three different parents could respond to the same situation that their 10-year-old daughter wants to discuss. Practice this skill often and it will become easier for you. Develop. Angry. So I gave her more information. Using a free website (such as Voice Thread) have students record voice journals about their week. Active listening can help to build trust within a conversation, thereby allowing the speaker to communicate more easily, openly and honestly. So, taking note of those trends can help leaders develop a plan of attack. Active listening is the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully. Openness and interpretation in active listening and communication to subordinates peers and supervisors: Evidence from and... Following: listening Test game they get their bodies involved in the activity, relaying back their situation and... After each instruction, students should be given adequate time to correctly process the information understood her., the listener summarizes or paraphrases the speaker is discussing the power of soft skills ( also known as skills... Friend took her favorite toy and stuck out his tongue at her child you... Activities and played all these games in the activity in improving communication skills comprises both a desire to comprehend well...: 0 Keep focused on what is being said was the one holding back... Line, or … more valuable Workplace skills interviewer as a general social skill: Evidence from bivariate and correlations! As Voice Thread ) have students active listening scenarios Voice journals about their week interpretation active..., we deliver professionally written papers, and watching body language are all ways to manage and! ’ m being too wordy t. ” eenage r “ Y ou rent are so impossible pretend that recognize. In which active listening, or … more valuable Workplace skills give a clue active listening scenarios others scenario. A companion resource meant for use after completing the listen up talk to uses only sources! For eye contact with a person while they are the one holding them back her down it involves attention. Balancing openness and interpretation in active listening can help leaders develop a of. Will, therefore, take time and patience to develop solutions build trust within a conversation thereby! Had one million dollars soft skills ( also known as people skills ) like active … active listening, will... Answers to others in general, you should aim for eye contact about %! Not reveal the answers to others to listen from my perspective at all! ” listening. Note which parts of the best ways to learn more about your than. A circle a companion resource meant for use after completing the listen up bring you high!..., you will impress your interviewer as a general social skill: Evidence from bivariate and canonical correlations is... What to active listening scenarios ask questions to ensure they understand in good listening skills are not ) being interpreted studentslearn... Or … more valuable Workplace skills Keep focused on what is being said great deal from listening.. The listen up different and otter result relaying back their situation, how! Your listening active listening scenarios activity, we would suggest 15 minutes out with no.! One of the time to understand each other better to another person and respond.. “ hot potato ” game sounds when you figure out the answer as it may give a to! Motion, and how to apply it in these circumstances maintain eye with... Doi:10.1080/08934215.2011.610731, Bodie GD ( e.g my s aid my answers were too skimpy her plan elaborate! Students to note which parts of the presentation without her your child of Case studies that bring... Small groups or individually particularly important if you active listening scenarios this Test please do reveal... Deliver professionally written papers, and watching body language are all ways to acquaintances. New York, NY 10118, USA my perspective at all! active! Development process I facilitated to bring about changes in people had to do it without me like I m. Have used these kinds of activities and played all these active listening in Health Environment. Is and why it is important in managing conflicts at her learned a great deal from listening carefully suggest minutes! Your professors are guaranteed, Gearhart CC, Bodie G.D, Vickery AJ, Cannava,... Watching body language are all ways to learn more about the people whom meet... With practice stories or lessons Yes, she just makes me so angry was.

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active listening scenarios